Privacy Policy

Last updated: December 2025

This Privacy Policy explains how Collective : Holmes ("we", "us", "our") collects, uses, stores, and protects your personal information when you visit our website, interact with us, or use our services.

We are committed to protecting your privacy and complying with the UK GDPR, the Data Protection Act 2018, and all relevant legislation.

1. Who We Are

Collective : Holmes

Email: anthony@collectiveholmes.com

Website: https://collectiveholmes.com

We provide marketing, retention, and digital advertising services for eCommerce businesses.

2. Information We Collect

Information You Provide Directly

We may collect the following:

  • Name
  • Email address
  • Phone number
  • Business name
  • Project details submitted through forms
  • Messages sent via our contact page, email, or scheduling tools

Information Collected Automatically

When you visit our website, we may collect:

  • IP address
  • Device type
  • Browser type
  • Pages visited
  • Time spent on each page
  • Referring website

This is collected via cookies and analytics tools such as Google Analytics or Meta tracking.

Information from Third Parties

We may receive information from:

  • Scheduling tools (e.g., Calendly)
  • CRM or communication tools
  • Advertising platforms (Google, Meta)

3. How We Use Your Information

We may use your information to:

  • Respond to enquiries
  • Provide proposals, audits, or consultations
  • Deliver our marketing services
  • Improve our website
  • Analyse user behaviour for optimisation
  • Send updates or marketing communications (only if opted in)
  • Maintain internal records

We do not sell or share your data with third-party advertisers.

4. Legal Basis for Processing

We process your personal data under the following legal bases:

  • Consent — when you contact us or opt in to communications
  • Contractual necessity — when we need your data to deliver services you request
  • Legitimate interest — to improve our site, protect security, or understand user behaviour
  • Legal obligation — where required by law

5. How We Store and Protect Your Data

We use secure systems and encrypted services to store your data.

We take reasonable technical and organisational measures to prevent:

  • Loss
  • Misuse
  • Unauthorised access
  • Disclosure

Data is stored only as long as necessary to fulfil the purposes outlined in this policy.

6. Cookies

Our website may use cookies to:

  • Improve site functionality
  • Analyse behaviour (Google Analytics, Meta Pixel)
  • Personalise content
  • Track conversions

You can disable cookies in your browser settings at any time.

7. Sharing Your Information

We may share data with trusted third parties solely for operational purposes, such as:

  • Analytics providers
  • Email marketing or CRM systems
  • Scheduling tools
  • Hosting providers

These partners are required to protect your data and cannot use it for their own marketing.

We do not sell personal information.

8. Your Rights (UK GDPR)

You have the right to:

  • Access the data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data ("right to be forgotten")
  • Object to processing
  • Withdraw consent at any time
  • Request a copy of your data in a portable format

To exercise these rights, email anthony@collectiveholmes.com.

9. International Data Transfers

Some service providers may store data outside the UK/EEA.

We ensure appropriate safeguards are in place, such as Standard Contractual Clauses.

10. Links to Other Websites

Our website may contain links to external sites.

We are not responsible for their privacy practices or content.

11. Changes to This Policy

We may update this policy periodically.

Updates will be posted on this page with a new "Last updated" date.

12. Contact Us

If you have any questions about this Privacy Policy, contact us at:

anthony@collectiveholmes.com